Job Description
Au sein de la Direction de la Relation Client, vous faites partie de l'équipe Partenaire et assistez le responsable de production afin de piloter l'ensemble des partenaires exerçant sur le périmètre de la Relation Clients (Service client & contenu).
Votre rôle est de vous assurer de la bonne exécution des missions dans le respect des engagements contractuels.
Vos missions :
- Piloter les engagements contractuels des partenaires (Respect des KPI quantitatifs et qualitatifs)
- Participer aux instances de pilotage avec les Chargés de qualité et si besoin des équipes métier
- Assurer le suivi des plans d'actions de la part des partenaires en cas de défaut des engagements
- Identifier des axes d'automatisation, réduction de coûts au travers la connaissance métier
- Collecter les besoins d'évolution outil ou de formation afin de les remonter en interne, sur la base de :
- Remontée partenaires eux-mêmes
- Identification des besoins de formation continue par le chargé de qualité partenaire
- Coordonner si besoin les chargés de qualité Partenaires -
Ce que nous recherchons :
Vous avez une expérience dans la gestion et pilotage de partenaires dans le domaine de la Relation Clients.
- Vous avez de très bonnes capacités d'analyse et de synthèse
- Vous êtes orienté(e) résultats
- Vous incarnez nos valeurs : pragmatisme, engagement, proximité et créativité
- Vous savez travailler en équipe et coordonner les actions
Les + :
- Maitrise de l'outil Zendesk/Jira
- Un bon niveau sur Excel
Process de recrutement :
- Premier échanger avec un RH (Samir)
- Un entretien avec Jessie MALHAUTIER (Responsable Production Partenaires)
- Un entretien avec Sabrina MALIVARN (Directrice de la Relation Client)
Benefits
- Competitive compensation package
- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
- Benefits including stock purchase plan and annual bonus plans
- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
- 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
- EN: Lunch tickets, 25 days holiday + 10/12 extra paid holidays called RTT, Summer bonus (=1% of base salary, paid in July); FR: Une carte titres-resto, 25 jours de vacances + 10/12 RTT, Prime vacance (=1% du salaire de base, versée en juillet)
Company Description
The right career for all!
Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.
Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.
