Job Description
Process Manager (d/w/m) Customer Service
Deine Rolle:
Festlegung von Prozesszielen, der Prozessstrategie und relevanten Messfaktoren
Planung und Gestaltung von Kundenprozessen
Koordination, Steuerung und Umsetzung dieser Prozesse
Dokumentation, Analyse und Optimierung neuer und bestehender Abläufe
Fehleranalyse und Fehlerbehebung
Qualitätsmanagement und Qualitätssicherung
Verbesserung von Effizienz, Funktionalität, Rentabilität und Kundenzufriedenheit
Mitarbeiterkommunikation und Schulung des Prozessteams
Koordination von verschiedenen Abteilungen
Dokumentation und Berichterstellung
Dein Profil:
Mindestens 3 Jahre Berufserfahrung in einer ähnlichen Position in einem eCommerce-Unternehmen
Sehr gute Deutsch- und Englischkenntnisse sind erforderlich
Fachkenntnis im Prozessmanagement
Erfahrungen im Umgang mit Methoden wie Six Sigma, Lean Management oder Total Quality Management sind von Vorteil
Erfahrung in der Planung, Koordination, Analyse und Optimierung von Prozessen
Versierter Umgang mit Office-Anwendung und gute Computer-Skills
Logisches, analytisches und vernetztes Denken
Lösungsorientiertes und zielstrebiges Arbeiten
Gute Kommunikationsfähigkeiten
Durchsetzungsstärke
Kreativität bei der Erreichung von Zielen
Benefits
- Competitive compensation package
- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
- Benefits including stock purchase plan and annual bonus plans
- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
- 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
Company Description
We're Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.
We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities – whether it's a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.
Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.
Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.
