Why we measure outcomes instead of outputs

Learn why we implemented a metrics-driven approach that measured outcomes rather than outputs in our Analytics Solutions team.

Recently, in our Analytics Solutions team, we’ve switched from measuring outputs to measuring outcomes. Find out why and what we learned from implementing a metrics-based approach in an internal platform team. See what’s changed in how we measure progress and results.  

Highlights include:

• Details of the steps we used to move from one metric to another
• A specific example of outcomes, outputs and impact for our Analytics Solutions team
• How to manage the lifecycle of your platform-team KPIs
• The importance of being realistic about what you can automatically measure